After learning what emotional labor is from Julie Beck It really made me think about all of the times I had to be at work with the heaviest heart from my personal problems but I had to show up and be happy for a person I have never met before.

Honestly I think the idea of emotional labor is a two way street it’s good but bad all at the same time. Because it puts so much strain on a worker’s mindset to show up for their job when they have a lot of things going on in their head and then don’t let there be a rude customer because it just makes it ten times worse.

This relates to my story very well recently with my server job. About three weeks ago I was going through something that really broke my mental down and everyone knows when your mental isn’t up to par you won’t be up to par. So I had this one guy who wanted more water so of course me doing my job I was going to refill his drink regardless but the man kept using his fingers in a come here motion every time he needed water and of course I let it slide when I first saw it because I just thought that maybe he’s doing it because he thought we didn’t notice his cup but after filling up the cup the man had the nerve to shoo me away and not say a word to me not even a thank you and that really annoyed me. It got to the point I had to stop serving him all together just because of it but I couldn’t do that all night because the requirements of a customer service type worker is to make sure the customer is happy and it is always said that we need to keep a smile on our face.

I guess the point of this blog is that if you need a break try to find a way to take that break because if not you just gonna blow up on a person that didn’t deserve it or maybe they did. Also employers should stop putting the customer is always right rule on their employees and should pay attention to how badly we can be treated just because the customer thinks they have the right.